PRIVACY POLICY

Personal Information We Collect

We collect personal information in order to provide safe and effective treatments, maintain accurate records, and communicate with you. This may include:

 

Contact & Identification Information

• Full name

• Email address

• Phone number

• Mailing address

• Date of birth

 

Medical & Treatment Information

• Medical history

• Allergies and contraindications

• Medication and supplement usage

• Prior treatments and treatment notes

• Skin type, conditions, and consultation forms

• Photos and imaging related to treatment planning

 

Payment Information

• Credit card details (processed securely through third-party payment processors)

• Deposits or pre-authorization amounts

• Billing address

 

Website & Digital Information

• Appointment bookings

• Form submissions

• IP address and device information (standard analytics)

 

We collect information directly from you through booking tools, online forms, intake forms, email, and in-clinic consultations.

 

How We Use Your Information

We use your personal information to:

• Provide safe and appropriate treatments

• Review your medical history for contraindications

• Manage appointments, reminders, and follow-up care

• Process deposits and payments

• Maintain client files as required by professional and insurance standards

• Comply with legal, regulatory, and insurance obligations

• Communicate promotions, special offers, or clinic updates (with your consent)

• Improve our website, service offerings, and overall client experience

 

We do not sell your information to any third parties.

 

How Your Information Is Stored & Protected

We use a combination of administrative, technical, and physical safeguards to protect your personal information, including:

• Encrypted booking and payment systems

• Secure client management software

• Restricted staff access to medical records

• Confidentiality agreements for employees

• Secure network and password-protected systems

 

Payment information (credit cards) is stored only by certified, PCI-compliant third-party payment processors, not directly on our servers.

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When Information May Be Shared

We may share your information only when necessary and only with:

 

Service Providers

• Appointment booking systems

• Payment processors

• Medical aesthetic record systems

• Email or SMS communication tools

 

These providers are obligated to protect your information under strict privacy agreements.

 

Legal Requirements
We may disclose information if required by law, regulation, subpoena, or regulatory authority.

We do not share or disclose your information for marketing by third parties.

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Your Rights

Under Alberta’s PIPA, you have the right to:

• Access the personal information we hold about you

• Request corrections to your information

• Withdraw consent for optional uses (such as marketing)

• Request clarification on how your information is used

• File a complaint if you believe your information has been mishandled

 

To make a request, contact us using the information in the Contact Us section below.

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Retention of Information

We retain personal and medical information only as long as necessary to:

• Provide ongoing treatment

• Meet insurance, regulatory, and professional record-keeping standards

• Comply with legal requirements

 

When information is no longer required, it is securely destroyed or anonymized.

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Website, Cookies & Analytics

Our website may use standard cookies or analytics tools to improve performance, security, and user experience. These tools may collect:

• Browser type

• Device information

• Pages visited

• Time spent on the site

 

This information is used in aggregate and is not used to personally identify you.

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Minors

We do not knowingly collect personal information from minors without the consent of a parent or legal guardian. Treatments for minors require parental involvement and consent.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will always be available on our website with a revised “Last Updated” date.

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Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact:

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Luminova Skin and Laser
#220, 719 4th Avenue S
Lethbridge, Alberta. T1J 0N9
403-915-7665

nevaeh@luminova-laser.com